Regulatory Information

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Gas Regulatory Framework

Regulatory arrangements for Gas Access in Western Australia implement a uniform national framework for access to gas pipelines initially agreed by all Australian Governments on 25 February 1994.

The objective of this uniform national framework is to:

  • Facilitate the development and operation of a national market for natural gas; and
  • Prevent abuse of monopoly power; and
  • Promote a competitive market for natural gas in which customers may choose suppliers, including producers, retailers and traders; and provide rights of access to natural gas pipelines on conditions that are fair and reasonable for the owners and operators of gas transmission and distribution pipelines and persons wishing to use the services of those pipelines; and
  • Provide for resolution of disputes.

More information relating to Western Australia’s regulatory framework is available on the Economic Regulation Authority Website.

Gas Customer Code

To view the Gas Customer Code Report please click here.

Contact Us

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Gas Leaks and Emergencies
ATCO Gas Australia Leaks, Faults and Emergencies - 13 13 52

Hearing Impaired
TTY 13 36 77

Alterations to Mains and Services
ATCO Gas Australia Scheduling
13 13 56

Dial Before You Dig
www.1100.com.au

General Enquiries ATCO Gas Australia 
08 6218 1700

Gas Connection Enquiries
Please contact your gas retailer